London: By thedispatch
Published, July 16, 2021
NIGERIA HIGH COMMISSIONER in the United Kingdom has inaugurated a new SERVICOM Committee to drive quick, transparent, and hitch free public service, delivery at the Nigeria High Commission London.
The SERVICOM Committee would guarantee improved citizen satisfaction by promoting service excellence.
His Excellency, Ambassador Sarafa Tunji Isola, Nigeria High Commissioner said this while inaugurating 5-man committee at the Conference Room of the Mission on Tuesday 13th July 2021.
SERVICOM is an acronym for Service Compact with All Nigerians, an initiative of the Federal Government of Nigeria conceived to promote effective and efficient service delivery.
Addressing a cross section of diplomats and officials of the Mission, Ambassador Isola said: “We are here today responding to the yearning and calls from the Nigerian community in the UK to enhance service delivery at the Nigeria High Commission UK.
"We have been doing our utmost best in this direction, but with the advent of Brexit, we need to further work to enhance our service delivery.
"It is within this context that the Mission has put in place a SERVICOM Committee that will address the issues relating to the High Commission and the various Nigerian communities and organisations in the UK.”
The Ambassador further said the committee was constituted within the context of Ministry of Foreign Affairs extant regulations.
He thus charged the committee with the following terms of reference:
1. Production of code of conduct, for the entire staff of the Mission in line with extant regulations, of the Ministry of Foreign Affairs.
2. Reorientation of the Mission towards service delivery, in the context of Brexit, which will demand a lot of responsibilities from this Mission.
3. Sensitisation of all cadres of staff on human relations.
4. Present a monthly report in compliance with the code of conduct and progress report of SERVICOM.
5. Advise on immediate short and medium term deliverables by the Mission in line with working document of the Committee
6. Liaise with the Ministry of Foreign Affairs and Office of the Head of Service of the Federation, to further ensure optimal performance in terms of service delivery at the Mission.
The new SERVICOM committee has Dr Cyprian Heen Ambassador, Minister/Head of Investment, Trade and Industry as chairman. Other members are, Rose Yakowa-Okoh Senior Counsellor/Head of Chancery, Kabiru Nasidi, Jane Odiachi and Taiwo Oshinaye as secretary.
The Chairman of the SERVICOM Committee, Dr Cyprian Heen Ambassador, Minister/Head of Investment, Trade and Industry, in response on behalf of other members said she and other members considered their appointments into the committee as a repose of confidence in them and would take the assignment headlong with all seriousness that it deserves.
Dr Been also adds, "Service delivery is core and central to the heart of any organisation or institution that delivers service to members of the public, as it is the yardstick to measure the performance of the organisation. It is the quality of service and customer care you show that will speak for your organisation.
"In ensuring that customer care and service delivery are done properly, one has to understand that the commitment, determination, attitude and discipline of officers charged with the respective responsibility must be upright. It is in this regard that l believe the setting up of this Committee is apt and right.
"My Committee and l will not fail in our duties. I have no doubt in my mind that, the officers that have been charged with this duty alongside me given their pedigree, capacity and capability, will be able to deliver results and turn things around.”
Delivering a vote of thanks on behalf of the Committee, Rose Yakowa-Okoh said, “we want to thank His Excellency for constituting this committee and promise to do our best to support our chairman.”
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